At Tootsie Wootsie ("we," "us," or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit tootsiewootsie.com / tootsiewootsie.my (the "Site") or make a purchase from us.

WHAT INFORMATION WE COLLECT

Tootsie Wootsie collects personal information when customers place an order or register as our member. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email, phone numbers, shipping and credit/debit card billing address(es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order by our Payment Service Provider’s systems.

Additionally, we may also obtain information as a result of authentication or identity checks. These details allow us to process your order and to let you know the status of your order.

We may collect the following information when you interact with our Site:

Personal Information:

  • Name
  • Email address
  • Shipping/billing address
  • Phone number
  • Payment details (processed securely via third-party providers like iPay88/Billplz/Stripe)

Non-Personal Information:
  • Browser type & IP address
  • Pages visited on our Site
  • Purchase history & preferences

HOW WE USE YOUR INFORMATION

Tootsie Wootsie will require usage of your personal information for the processing of orders, payments, and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We do collate statistical information about site traffic, sales, and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

In short, we only use your data to:

  • Process, fulfill & deliver your orders
  • Communicate about your purchases (order confirmations, shipping updates)
  • Update your status of online shopping in our site
  • Improve our products & customer service
  • Send marketing emails (only with your consent—you can unsubscribe anytime) to update our latest news, promotions and events.
  • Internal usage and demographic studies with legal requirements
  • Prevent fraud & comply with legal obligations

CONFIDENTIALITY

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We do not sell or otherwise pass your details to third parties for marketing purposes. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

We do not sell your personal data. We may only share it with:

  • Service Providers: Payment processors, shipping carriers, and marketing tools (only to fulfill your orders).
  • Legal Compliance: If required by law (e.g., court orders, tax regulations).

DATA SECURITY

Our website does apply appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However, bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure—please use stronger passwords and protect your account.

We implement industry-standard security measures, including:

  • SSL encryption for online transactions
  • Secure payment gateways (we never store full credit card details)
  • Limited employee access to sensitive data

COOKIES & TRACKING

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Our site uses cookies to analyze site traffic (via Google Analytics), keep track of how often you visit our site, remember the contents in your shopping cart and purchase history, and to personalize/enhance your shopping experience. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

YOUR RIGHTS

Depending on your location, you may:

  • Access, correct, or delete your personal data
  • Opt out of marketing emails (via the "unsubscribe" link)
  • Request data portability (ask for a copy of your stored information)

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. The latest version will always be posted here with the "Last Updated" date.

Last Updated: 15 May 2025

Reach Us

For privacy-related questions, please contact us at [tootsiewootsie.c@gmail.com] or WhatsApp [+6010-5082616]. We’re happy to assist!