We’re a handmade crafts brand creating joyful, personalized items —from scrunchies and hair accessories to hand embroidered items, pouches, bags, and custom kids’ clothing! Every piece is made with love and attention to detail.
Yes! Every Tootsie Wootsie item is handcrafted with care, so slight variations make them uniquely yours.
Absolutely! We specialize in personalization— whether it’s name/pattern embroidery, custom kids' clothing, and bespoke accessories. Contact us at [tootsiewootsie.c@gmail.com] or WhatsApp [+6010-5082616] to discuss your idea.
Browse our Shop page, select your items (or choose customization options), and checkout. For custom requests, contact us first!
For online orders, we accept the following modes of secure payment - Visa debit/credit cards, MasterCard debit/credit cards, online banking via all major local banks, TouchN’go, and ATOME. Take your pick!
Which Payment Gateway to Choose?
All transaction will be done in Ringgit Malaysia (RM).
• Ready-made items: Shipped within 1–3 business days.
• Custom/made-to-order: Takes 7–21 business days (depending on design complexity) before shipping.
Need it faster? Priority processing may be available for an extra fee—contact us before purchasing!
Yes, only if the order is still on pending status. Please contact us to request to cancel an order. Please be reminded that, orders that are in shipping or shipped will not be able to cancel.
We offer standard and tracked shipping. Costs vary by location—calculated at checkout.
Yes. But at the time being we only offer Free Domestic Shipping (West Malaysia only) on orders over RM100 with our standard shipping.
We are based in Negeri Johor, Malaysia! All orders will be shipped from Negeri Johor, Malaysia.
Yes! International shipping is possible with additional fees and longer delivery times. International shipping cost varies by country, kindly contact us first to place an international order.
Once your order has shipped, you’ll receive a shipping confirmation to track your parcel.
Of course! Contact us to discuss your idea before you place a personalized order.
Of course! We'd love to create something special for you! Here's how to order personalized embroidery:
1. Choose an embroiderable product - Look for items marked "Personalization Available" in our shop and select the "Personalization" option
2. At checkout, mention your preferences (e.g., names, dates, patterns, colors, font style) in the order notes
3. Design approval:
4. Alternatively, you can contact us directly via our email or WhatsApp to tell us your embroidery preferences.
After ordering, we’ll contact you for personalization details. For urgent requests, message us upfront.
Typically 10–21 days (excluding shipping) depending on the complexity. Rush orders may be possible for an extra fee—inquire beforehand.
Yes! Add “Gift Wrap” at checkout. Choose within Standard wrap (tissue paper + sticker) or Deluxe wrap (premium box, ribbon, card with handwritten note).
Yes, for sure! Write your message in the “Order Notes” at checkout, and we’ll add it on a cute card.
Hand wash gently in cold water and air dry to maintain fabric quality. Avoid wringing to preserve elasticity!
Yes, but only with hand wash to protect the embroidery stitches. Air dry to prevent thread damage.
Contact us within 3 days with photos at [tootsiewootsie.c@gmail.com] or WhatsApp [+6010-5082616] for a replacement or refund.
Due to their bespoke nature, and they’re made just for you, custom/personalized items are FINAL SALE and NOT REFUNDABLE. However, we’ll fix any errors on our end.
Yes! Unused, unwashed items with original tags attached can be exchanged within 3 days upon agreement (return shipping covered by buyer).
Contact us at [tootsiewootsie.c@gmail.com] or WhatsApp [+6010-5082616] for bulk pricing and catalog (min. order required).
The possibilities are sky high! We're always open to discussing creative partnerships - just reach out!
Still Need Help?
Contact us at [tootsiewootsie.c@gmail.com] or WhatsApp [+6010-5082616]. We’re happy to assist!
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